How to request a refund or cancel your subscription

You can cancel your plan directly in your AxisHud account:

Important: cancelling prevents future charges, but does not trigger an automatic refund.

Refunds are only possible within 7 (seven) days of the payment, as the right of withdrawal.

The request is made on the refund page: enter the e-mail used for the purchase and the message to our support is put together with the request details, for you to check and send.

After that window, cancelling is still available at any time, but without a refund of the current cycle.

If cancelling or requesting a refund does not work on the platform, talk to us through the official channels:

When writing, tell us the e-mail used for the purchase: that is what finds the subscription. We never ask for a password, an authentication code or a transfer to handle a cancellation request.

Access continues until the end of the period already paid for, and there is no further charge after that.

Your data is not deleted along with the cancellation. Exporting is available inside the platform and, before any permanent removal, you are warned and given time to take what is yours.

The full conditions for plans, billing and cancellation are in the Terms of Use.